Introduction
Berkley Wellness ("we," "us," or "our") operates this website to provide information about our medical wellness, mental health, hormone therapy, and weight-loss services in Breckenridge, Texas, and surrounding communities. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.
By using our website, submitting a contact form, scheduling an appointment, or otherwise interacting with us, you acknowledge that you have read and understood this policy. If you do not agree, please do not use our website or services.
Information We Collect
We collect several types of information to provide and improve our services:
- Personal Contact Information: Name, phone number, email address, mailing address, and other details you provide through our contact form, appointment requests, or phone calls.
- Health and Medical Information: Symptoms, medical history, current medications, allergies, treatment preferences, insurance details, and other protected health information (PHI) shared during consultations or intake processes.
- Payment Information: Billing address and payment method details processed through our secure payment systems. We do not store full credit card numbers on our website.
- Technical and Usage Data: IP address, browser type, device information, operating system, referring URLs, pages viewed, time spent on pages, and interactions with site elements.
- Communications: Emails, text messages, voicemails, and other correspondence between you and our clinic.
How We Use Your Information
We use the information we collect for the following purposes:
- To schedule, confirm, and manage appointments and consultations.
- To provide medical wellness, mental health, hormone therapy, weight-loss, and supplement services.
- To communicate with you about your care, reminders, follow-ups, billing, and administrative matters.
- To process payments and insurance-related documentation, including superbills.
- To respond to inquiries submitted through our website or contact form.
- To improve our website, services, and patient experience.
- To comply with legal, regulatory, and professional obligations, including HIPAA where applicable.
- To send health-related newsletters or educational updates if you have opted in.
Third-Party Services
Our website integrates with third-party services to provide functionality and analytics. These services have their own privacy policies:
- Google Analytics: We use Google Analytics to understand website traffic and usage patterns. Google may collect data according to its own privacy practices.
- OptiMantra: We link to OptiMantra for online appointment booking and patient portal access. Information submitted there is governed by OptiMantra's privacy policy.
- Fullscript: We link to Fullscript for medical-grade supplement purchases. Transactions are handled by Fullscript under its own privacy policy.
- Mailchimp: We use Mailchimp to manage newsletter sign-ups and health education emails. Your email address and preferences are stored according to Mailchimp's privacy policy.
- JotForm: Our contact form may be served through JotForm, which processes submissions under its own terms.
We are not responsible for the privacy practices of these third-party platforms. We encourage you to review their policies before submitting personal information.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. This includes secure hosting, encryption in transit, access controls, and staff training.
While we take these precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continually review and improve our practices to protect your data.
Data Retention
We retain personal and health information for as long as necessary to provide care, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable state and federal laws, including Texas medical record retention requirements.
Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal and medical retention requirements.
- Opt out of marketing or newsletter communications.
- Request restrictions on certain uses or disclosures of your information.
- Receive a copy of your information in a usable format.
To exercise these rights, please contact us using the information below. We will respond within the time required by law.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us: